FAQs

Q: How long will it take for my order to arrive?

A: We strive to get our products to you ASAP. Typically, orders are processed within 1-2 business days, however please allow up to 7 business days of processing time. Please note that custom mug orders may take longer to process. Shipping times will vary depending on your location. Please see our Shipping Policy for more information.

Q: Can I cancel or modify my order after it's been placed?

A: Once an order has been placed, it cannot be cancelled or modified because we begin processing as soon as we receive the order. We want to make sure you get your items as quickly as possible, so once we receive your order, we start processing it right away. Regrettably, this means we cannot make changes to your order, including modifying an address or cancellations, once it’s been placed.

Q: What is your return policy?

A: We aim for exceptional customer satisfaction. If there's a problem with your order, please contact us within 7 business days of receiving your package. Please see our Return Policy for more information.

Q: Can I request a custom design?

A: Absolutely! We love creating custom designs for our customers. If you’d like us to create a mug with a custom cartoon portrait of yourself, please see the Custom Mugs section for more information. If you’d like to request a specific R&B or hip hop mug/tumbler, please let us know!

Q: What payment methods do you accept?

A: We accept all major credit cards and PayPal.

Q: Are your products microwave and dishwasher-safe?

A: Yes, our mugs are both microwave and dishwasher-safe. Regarding our tumblers, however, we recommend hand-washing to prolong the life of the design. 

Finally...

If you have any questions or concerns, please don't hesitate to contact us. We're always here to help!